Bilingual Call Center Agent / Healthcare Call Center Representative Schedule: Monday – Friday, 7:45 AM – 5:00 PM Pay Rate: $18.00 + commission MUST HAVE: Minimum 1 year of Sales or Collections experience (required) Minimum 1 year of Call Center experience, specifically outbound calling Minimum 1 year of Customer Service experience Position Summary The Call Center Agent serves as the primary coordinator for scheduling appointments between clinical staff and patients or health plan members. This role is responsible for managing a high volume of outbound calls to schedule clinical appointments in homes or healthcare facilities. The ideal candidate is experienced in outbound calling, thrives in a fast-paced environment, and demonstrates strong communication skills while keeping patient and member needs at the center of every interaction. Key Responsibilities Conduct high-volume outbound calls to patients and members to schedule clinical appointments Coordinate appointment scheduling between clinical staff and patients or facilities Manage cancellations, reschedules, and last-minute scheduling conflicts efficiently Follow call scripts while confidently overcoming objections and presenting value propositions Maintain accurate documentation and updates within CRM and scheduling systems Meet or exceed individual performance metrics (KPIs), including call volume and appointment set rates Adhere to workforce management (WFM) schedules and performance expectations Provide professional, compassionate, and patient-focused customer service Collaborate with internal teams to ensure seamless care coordination Required Qualifications Minimum 1 year of Sales or Collections experience (required) Minimum 1 year of Call Center experience, specifically outbound calling Minimum 1 year of Customer Service experience Strong computer literacy with the ability to navigate multiple systems simultaneously Experience with Microsoft Office Suite, Five9, and Salesforce (CRM) preferred Understanding of performance metrics (KPIs) and the ability to meet or exceed targets Excellent verbal communication and active listening skills Comfortable working in a fast-paced, performance-driven environment Experience with workforce management (WFM), schedule adherence, and performance management practices Proven ability to work with scripts, overcome objections, and effectively communicate value propositions #J-18808-Ljbffr
...development program. Responsibilities: Our Early Intervention Speech Language Pathologists provide and direct speech therapy services to... ...: They must possess a masters degree in Speech-Language Pathology, Communication Disorders, Communicative Disorders or...
...Demonstrates knowledge of operational work processes within the Distribution Center for example loss profiles process improvement mindsets... ...creating standards to sustain process improvementsSupports the Walmart Performance System in the building by engaging leaders and...
Performance Food Group is hiring CDL Class A Delivery Drivers to safely transport and deliver food and related products to restaurants, schools, healthcare, and retail customers. In this fast-paced, physical role, youll operate CDL Class A vehicles, perform pre- and post...
...products that make learning joyful. As Director of Digital and B2C Marketing, you'll lead the team that connects those products to the... ...Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1SummaryType: Full-timeFunction: General...
...An innovative educational platform is seeking AP Psychology Tutors for instant online support. Tutors will enjoy competitive pay, flexible... ...skills, expertise in AP Psychology, and preferably teaching or tutoring experience. This is a full-time entry-level role with...