Job Description

Job Title: Level 1 Help Desk Support Technician Pay Range: $18-$21/hr Contract: 6+ Months, likely extension Part Time: 20 Hours/wk Position Summary We are seeking a customer-focused Level 1 Help Desk Support Technician to provide first-line technical support to end users. The ideal candidate will troubleshoot hardware, software, and basic network issues while delivering exceptional customer service. This role serves as the initial point of contact for IT-related inquiries and is responsible for resolving common technical issues or escalating more complex problems to higher-level support teams. Key Responsibilities Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems. Troubleshoot and resolve basic hardware, software, networking, and account access issues. Create, update, and close support tickets while maintaining accurate documentation. Install, configure, and support desktop computers, laptops, printers, mobile devices, and peripherals. Assist users with Microsoft 365 applications, Windows operating systems, and common business software. Perform password resets and account administration in Active Directory or similar platforms. Escalate unresolved issues to Level 2 or specialized IT teams when appropriate. Follow established IT processes, service level agreements (SLAs), and security protocols. Maintain IT asset inventory and assist with equipment deployment and recovery. Contribute to knowledge base documentation and user training materials. Support onboarding and offboarding activities, including account setup and equipment provisioning. Required Qualifications High school diploma or equivalent required; Associate's degree in Information Technology or related field preferred. 0-2 years of IT support, help desk, customer service, or technical support experience. Basic understanding of: Windows 10/11 operating systems Microsoft 365 applications Active Directory user management Networking concepts (TCP/IP, DNS, VPN, Wi-Fi) Hardware troubleshooting Strong verbal and written communication skills. Excellent customer service and problem-solving abilities. Ability to prioritize multiple tasks in a fast-paced environment. Preferred Qualifications CompTIA A+, Network+, or similar certifications. Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or Freshservice. Familiarity with remote support tools. Exposure to cloud technologies such as Microsoft Azure or Microsoft 365 Administration. Technical Skills Microsoft Windows 10/11 Microsoft 365 Suite Active Directory Basic Networking Remote Desktop Tools Ticketing Systems Printers and Peripherals Soft Skills Team collaboration Time management Critical thinking Adaptability and willingness to learn Success Metrics First-call resolution rate Ticket response and closure times Customer satisfaction scores (CSAT) Adherence to SLA requirements Quality of ticket documentation About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions Experis is a global leader in technology services and part of the ManpowerGroup (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com. #J-18808-Ljbffr

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